Your holiday, with every question answered.

Book directly with us for the lowest online price, guaranteed, and direct contact with the team looking after your stay.

Enter your dates and number of guests on our website to check availability and rates. If you need help choosing the right apartment, get in touch.

The minimum stay is 3 nights at Kefahelion, Veterani, Torre Aria and Torre Terra, and 4 nights at Magarà.

Free cancellation and the cancellation deadline depend on the rate you choose. Please check the conditions before booking. They will also appear in your booking confirmation.

The applicable payment amounts and deadlines are shown during the booking process.

Our digital guide includes useful information and suggestions for exploring Cefalù. Before your arrival, we will also send you instructions specific to your apartment.

Check-in is from 3:00 pm and check-out is by 11:00 am. All apartments offer self check-in.

Yes, subject to availability and our confirmation. Please request this in advance. The following charges apply:

• Check-in at 1:00 pm: €50.
• Check-in at 2:00 pm: €30.
• Check-out by 12:00 noon: €30.
• Check-out by 1:00 pm: €50.

Your request is only confirmed once you receive our approval.

Yes. Online check-in must be completed for every guest using the Chekin form sent to you before arrival.

The form includes guest registration, payment of the tourist tax and provision of a credit card as security. Please complete every step to receive your access codes.

Use the dedicated form to submit identification documents. Please do not send photographs of your documents through chat.

Yes. A €200 credit card guarantee is required during online check-in. This is not a cash deposit payable on arrival.

Please review the guarantee conditions and any applicable charges in the form before confirming.

Access codes are sent the day before check-in, once the entire online form has been completed. If any steps are missing, the codes will only be sent once those steps are complete.

Every apartment has a key lockbox for self check-in. We will send you instructions for finding the lockbox and accessing your apartment independently.

Parking is included at Kefahelion, Magarà, Torre Aria and Torre Terra. Parking is not included at Veterani.

For Veterani, we recommend the car parks along the seafront or the Dafne car park. We suggest booking a space online where available.

Do not drive into the historic centre’s restricted traffic zone (ZTL) to reach Veterani. Follow the arrival instructions we send you and walk to the apartment from your parking location.

All apartments include towels, soap and basic kitchen supplies. Your initial welcome kit includes slippers, shampoo, body lotion and shower gel.

During summer, we also provide beach or pool towels. For other amenities, please check the listing for your chosen apartment.

Welcome products are an initial supply. Guests are responsible for any additional supplies needed during their stay.

For stays of 8 nights or more, you can request one complimentary cleaning during your stay. Please contact us to arrange a day.

Other cleaning services and additional linen changes are available for a fee. Let us know what you need, and we will confirm availability and the price before arranging the service.

Magarà, Torre Aria and Torre Terra have access to the communal swimming pool at their respective residence.

Kefahelion has access to its own shared residential bathing pool. Veterani does not have a pool.

These facilities are shared with other guests and residents and are not for exclusive private use.

The pools are not heated. They are generally open from early May until late October, depending on seasonal and weather conditions.

Opening dates may therefore vary. If pool access is essential to your holiday, please ask us to confirm availability for your dates. Always follow the residence’s pool rules and opening hours.

Yes. Cots and high chairs are available on advance request. Tell us your child’s age and what you need so we can arrange the equipment and confirm any applicable charges.

No. Pets are not permitted in CefalHome apartments.

Our team responds to messages and routine requests from 9:00 am to 9:00 pm, local time. Contact us on WhatsApp at +39 378 306 8660.

For urgent issues relating to your stay, we are available 24 hours a day by phone. Please call +39 378 306 8660 rather than relying on a message alone.

A virtual assistant can answer basic questions by message outside these hours. Complex requests and issues requiring a visit to the apartment are handled by our team.

Yes. Each guest is responsible for the waste produced during their stay. Please separate it correctly and take it to the designated collection points before check-out.

Final cleaning prepares the apartment for the next guests. Waste disposal follows the collection instructions for your property. Removing rubbish helps prevent unpleasant smells, insects and hygiene problems.

At Veterani, a €50 waste removal charge applies if rubbish is left in the apartment. This will be charged against the security guarantee.

Collection instructions are provided in the guide and apartment information. If anything is unclear, please contact us before departure.

Smoking is permitted in outdoor areas only. Smoking indoors is never allowed. Please use an ashtray and do not leave cigarette ends in outdoor spaces.

No. Parties and events are not permitted. Please respect your neighbours’ peace and quiet and follow the property’s rules.

Yes. We can help arrange transfers and boat trips on request. Contact us in advance with your dates, group size and preferences.

We will confirm availability and provide a quote. Boat trips also depend on sea and weather conditions.